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Frequently Asked Questions

Why can't I check in even though I'm at the court?

PicklePulse needs you to be within about 400 metres of a court to report its conditions, so that what you share is coming from someone who is actually there. If your phone places you further away than that, check-in is blocked. Make sure location access is enabled for PicklePulse and try again. GPS drifts near tall buildings, so stepping into the open often fixes it.

The court I want isn't in the app. Can I add it?

Email us at hello@trypicklepulse.com with the name and address and we'll review it and add it to the map.

How do I log a session?

Tap the green Play button when you arrive and pick how busy the court is. When you finish, tap Play again and tell us what you played: the kind of session, how many games, how many you won, and a note if you want one. All of that is optional, so you can finish in a single tap if you are in a hurry.

I forgot to end a session.

Open the app and it will offer to log it for you. If you have reinstalled the app or changed phone since, it will find the session again the next time you open it and let you finish it then.

Who can see my sessions?

Only you. Your play history and stats are private. Check-ins are different: those are shared with other players, because the whole point is telling people what the court is like right now.

What does PicklePulse Pro include?

Unlimited session logging and your full play history. Everything else in the app is free, including finding courts, checking in, and seeing live court conditions.

I paid for Pro but it isn't showing.

Open your Profile, tap the settings icon in the top right, open PicklePulse Pro and tap Restore purchase. Make sure you are signed in with the same Apple ID you bought it with. If it still does not appear, email us and we will sort it out.

How do I change my notification preferences?

Open your Profile and tap the settings icon in the top right. You can switch each type of notification on or off there. If nothing arrives at all, also check your device's notification settings for PicklePulse.

How do I turn off automatic check-in?

Open your Profile, tap the settings icon in the top right, and switch off automatic check-in. That stops the app watching your location in the background. You can also withdraw the location permission entirely in your device settings.

How do I delete my account?

Open your Profile, tap the settings icon in the top right, then tap Delete account. This permanently removes your profile, sessions, check-ins, votes, and achievements. It cannot be undone.